Refund policy

We have a 30-day replacement policy, which means you have 30 days after receiving your item to request a replacement.

To be eligible for a replacement, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To request a replacement, you can contact us at sales.telecare@gmail.com. Please note that returns will need to be sent to the following address: Telecare LLC
55 Main Street, Suite 132, New Market, New Hampshire,03857

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales.telecare@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We do not offer refunds on our product, however we do offer a replacement, based on certain conditions. We will notify you once we’ve received and inspected your return, and let you know if the replacement was approved or not. If approved, you’ll be notified about receiving another drug testing system.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales.telecare@gmail.com.